General Questions
How can I update my ID information with your system?
Q: How can I update my ID information with your system? A: For us to assist you in updating your ID information, it is necessary for you to submit an agreement through our secure online form. You can access the form by visiting this link: ...
Can I purchase a prepaid SIM from Kimchi Mobile without using PayPal?
Please try visiting https://www.kimchimobile.com/payment/ to make a payment for your prepaid SIM card. Follow the instructions provided and let us know if it was successful. You can also add your debit/credit card information directly on PayPal for ...
Can I use my prepaid phone number to get a PCCC for customs?
Yes, you can use your phone number to get a PCCC for customs. A postpaid SIM card is not required for ID verification of PCCC. You can simply update your ARC for your prepaid SIM card. How to verify ID online: ...
I received a Korvia welcome package sim card. How can I activate it?
Korvia teachers can now enjoy a special promotion and upgrade to Premium for free! Simply purchase our budget plan and pay only $39.99 instead of $64.99. To activate your SIM card, fill out the application found in the Korvia welcome package and send ...
How can I connect my Kimchi Mobile number with my ARC card to access online shopping?
To connect your Kimchi Mobile number with your ARC card, we have sent you an email with an application form that you need to fill out and send back to us along with a copy of your ARC. Once we have received and verified your updated information, you ...
How can I check my data balance with Kimchi Mobile?
To check your remaining data credit balance, dial 114, then press 3 and 2. This will provide you with an announcement of your credit balance in Korean. However, please note that this will only show your current balance and not the usage of data for ...
I recently received my ARC card and want to verify my account with Kimchi Mobile. Can I keep my current phone number?
Yes, you can keep your current phone number. To update your ARC information and verify your account, we will send you an email with an application form that you need to fill out and send back to us, along with a copy of your ARC. Once we have ...
Can I keep the same phone number from my Kimchi Mobile SIM when I cancel my service and sign up for a new SIM card directly with a telecom service after receiving my ARC?
Thank you for your inquiry. We're glad to hear that you're interested in transferring your phone number to a new carrier. However, please note that we are a SIM activation agency and do not have control over other telecom services. To transfer your ...
How can I keep my prepaid mobile number for the duration of my stay in Korea?
To keep your mobile number for the rest of your stay in Korea, you can continue to use your prepaid SIM card by updating your profile with your new ARC information when your current ARC expires. However, switching to a postpaid plan is recommended ...
Prepaid SIM card type (Carrier type)
We have 2 carrier type. If your device is not compatible with the LG U+ yy, please select “SK eyes” for SIM card type. 1. LG U+ Prepaid Plan LG U+ SIM card is compatible with most devices manufactured in South Korea. Overseas Manufactured Samsung, ...
How to register the ARC at prepaid carrier?
After activating your SIM Card, We will email you the titled [Your prepaid SIM card is now activated]. At the end of that email, you can find the blue button with the ARC registering information. 1. Click to open the link and click REQUEST - I want ...
Extend Duration of Stay on your ARC
Foreigners staying in Korea for more than 90 days must make ARC at the immigration office. On the backside of your ARC, Your duration of Stay will be marked in a year unit. If you register the ARC on the SIM card, you might get the SMS notification ...
I am going back to my country. How to cancel my plan?
If the balance is exhausted (0 KRW) or the available period for each charge amount is exceeded, the customer is classified as a long-term unused customer and the authority is terminated. In this case, receiving and sending are not stopped at the ...
Can I activate Prepaid from outside of Korea? I want immediate activate after arrival!
No. You cannot activate the prepaid SIM outside of Korea. First, We request to review your current location at the Korean immigration office and if you are not in Korea, we will reject your order. If you sign up under someone else's name and use it, ...
Can I use the device purchased from Overseas?
You can use the current device by inserting SIM if it is the factory unlocked device. * Applicable to: device released after July 2008. **The device manufactured by US only like Motorola, blackberry are not applicable** But you need to submit, ...
How to Activate the SIM?
Please follow the instructions below. 1. Print out the application form SK eyes (attached below) (1) Write your Full name (2) Write your Date of Birth (3) Write your passport number (4) Write 025536216 (5) Address part. It must be in Korean and ...