Living in South Korea
Can you provide me with a specific website where I can verify my ID online for Korean services such as Coupang and Gmarket?
Thank you for your email. We provide guidelines on how to verify your ID for these services, but we do not provide a specific website for ID verification. Each service has its own process for ID verification, and it will provide instructions on how ...
Why does my ARC card have a dash in my name even though it is not part of my legal name?
Q: Why does my ARC card have a dash in my name even though it is not part of my legal name? A: It is a common practice for foreign names to have a dash on the ARC card when the name is too long. You can ignore the dash for your registration and ID ...
I received an email with a link to recharge my credit, but the link doesn't work. What should I do?
It's possible that the link in the email has expired or is no longer valid. We recommend going directly to our website and navigating to the recharge section from there. If you continue to experience issues, please contact our customer support team ...
I haven't yet received a package but I got a shipping confirmation email. Where do I get my package?
We normally deliver your package to your hagwon or school address unless we got the special request. It will be at the 행정실(= administration office) or at the teacher's office.
do I need to put my School's address for the shipping delivery address?
We prefer to ship to your school address because registered delivery will be returned if there is no recipient. Shipping is usually completed in the daytime, it is likely to be returned as there are no recipients when it is shipped home. so please ...
Where to find my IMEI code for the activation?
Here are several ways to find the 15-digit IMEI code (International Mobile Equipment Identity): Type in the shortcode *#06# on your mobile and press the call key. Remove the battery from your mobile and look for the code on the back of your device. ...
Kimchi Mobile Shipping Time
Kimchi Mobile only send the package to your employer's address unless you have a special request and assurance. After your purchase, we need to verify your submitted documents then after successful activation, the package will be delivered within 2 ...
Can I use this service outside Japan using International roaming?
No, you cannot use this service outside of Korea. International roaming is not available on this service.
What type of SIMs are available?
3 types of SIMs are available and please make sure you will check your SIM card size before sign up. Standard/Mini Sim Card Micro Sim Card Nano Sim Card [SIM Card Size] 1) Standard SIM -2.5cm 2) Micro SIM -1.5cm 3) Nano SIM -1.1cm
My SIM isn't working. What shall I do?
Please try the following steps: Please check if the Phone detects the SIM card Please check if there is a signal with signal bars.
i am using prepaid plan. Is ARC register means postpaid plan? Is that Autopay equal to Postpaid plan?
ARC register is for changing your status as certified resident in Korea. So that request at carrier center that extend your validity from 90days to permanent. If you do not register the ARC, after 90days your SIM card can be cancelled randomly by ...
Is it possible to use 5G LTE?
Thank you for your question. Unfortunately, our SIM cards currently do not support 5G LTE data. However, you can still enjoy fast and reliable internet speeds using 4G-3G data on our SIM cards. If your device is set to automatically use 5G LTE, you ...
Is it possible for my family to make international calls to me while I am in South Korea?
To receive international calls from your family while in South Korea, they should dial the country code for South Korea (82) followed by your phone number, without the first 0. For example, if your number is 010-6464-####, they should dial ...
How can I make an international call to my family?
LG U+ YY telecom does not offer international call. Please use free international call app. (0044 international call) To make an outbound international call, please follow the following steps: (1) Please call 1544-0044 (2) After a female voice ...
If your phone states no SIM
1. Please check if the SIM fits well with the SIM card slot --> reboot required 2. Please check if the SIM card is not damaged in any way --> reboot required 3. Please insert it into another phone to see its detection --> reboot required If still ...
How much is the SIM cost?
Your SIM card (8,900KRW included VAT) will be automatically charged on your first cell phone bill.