Trouble Shooting
My passport photo was rejected by the activation center, but I thought it was okay. Can you help me understand why?
We apologize for any confusion caused. While your passport photo looks fine, the activation center has requested a photo with a plain background. We suggest that you take a new photo with a good amount of space in the background. If you need any ...
I received an error message saying that overseas SMS sending is prohibited for customers on the SKT limit plan ([SKT]한도요금제(팅 계열 요금제 포함) 가입 고객은 해외SMS 발신이 금지됩니다.). What should I do?
The message you received means that you cannot send text messages to overseas numbers. Please note that our prepaid SIM card service is only for domestic use, and you can only receive incoming text messages and calls from overseas. If you are trying ...
My SIM is activated but Data is not working
There's been a problem in Korea with international smartphones device (manufactured overseas) accessing prepaid MVNO SIM cards since January 2023. As a result of your device not being registered in Korea, your device may blocked to use any of MVNO ...
I recharged, but I got a text message that my data(or plan) is done in 3 days.
1. Data Our prepaid plan offer limited LTE data and when you use up, you can use the 3G unlimited data. The text message about data is for LTE data usage. When your LTE data ran out, you can use 3G data. 2. Plan When the period of use is 1 or 3 ...
I want to contact 7 mobile directly.
1. Call dial '114' and press 7 for Eng service 2. Call dial '1599-0563'
shipping option states "No shipping options were found for" my country
Unfortunately, we only have international shipping options with the following countries: USA, Canada, UK, Ireland, Australia, New Zealand
How to verify my ARC card on the mobile with prepaid SIM card?
In the Korean ID verification system, your passport information will not match your ARC information. Any prepaid SIM card number (Actived using your passport) can't be verified online for internet shopping or food delivery in Korea. You must update ...
How to verify me for Naver QR code or Kakao QR code with the prepaid plan.
The prepaid plan who didn't register the ARC card cannot use the mobile QR code. Since the QR code has made up to track people who registered at the Korean government, the passport alone cannot use mobile identification. Because the person who has a ...
Where can I contact if I am using LG U+? Canceling LG U+ plan?
Please contact 02-3416-7000 If you need to call from overseas, press +82-2-3416-7000.