How to activate my prepaid SIM card?

How to activate my prepaid SIM card?

There are 4 steps for activation. Please read the instruction below and submit your files via the reply email we've sent you.

Step. 1 Fill the application form
Step. 2 Take a picture 
Step. 3 Submit
Step. 4 Done

A. Application form
  • The application will be enclosed with your package
  • Write your Name, Nationality, Date of Birth, and Passport number 
  • Write your Full name (includes your middle name) and signature on the side
  • Take a picture of your application with all corners to appear 
  • HANDWRITING REQUIRED, No digital handwriting like using iPad or mark-up app. 
*Sample application photo - 


B. passport(or ARC) Copy 
  • Bring your Passport and take a picture
  • An ID must be well focused, and all the information must be clear and readable
  • No light reflection 
  • All four corners (edges) of ID must have appeared & white background is required
  • Half-page of the passport will NOT be accepted
    *ARC photo must be provided front and back both
*Sample Passport photo -



C. SIM card photo


In order to activate your SIM card, a barcode and PIN number are required. 

  • Take a picture of your delivered card without taking off the SIM
*Sample SIM card photo - 




Submit your files at the email to click the 'Request SIM activation' button. 
When we verify your files, we will send you a confirmation email with your number include.
Insert your SIM into your device and reboot your device 2-3 times with wifi off. 

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<Mobile> 
Step 1. Open your email and click the button named 'Request SIM activation' to open the application form.


Step 2. Preparing all your Requirements and click 'Drag&Drop' to take a picture. 


Step 3. Submit your form. 

If it is still not working, please email us [email protected] 





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